Standard service provided
in all post offices with uniform rates for domestic as well as for international
connections. Letter-post items comprise letters, post-cards, letter-cards,
printed matter, magazines, cecogrammes, and small packets.
An urgent domestic mail
services covering the whole country with priority in transmission and delivery.
SPECIAL URGENT MAIL
A special urgent domestic
mail services equivalent to international Express Mail Service (EMS) with
guaranteed delivery service of 24 hours for direct links and 48 hours for
indirect links. The service network covers 220 cities/towns in the provinces,
municipalities, districts and sub-districts of Indonesia.
INTERNATIONAL EXPRESS MAIL SERVICE
This is an international
postal courier service specially tailored to deliver your urgent letters,
documents, and merchandise to 46 countries in the world with track and
trace facilities. The delivery is guaranteed within 2 to 5 days depending
on the country of destination.
ELECTRONIC LETTER SERVICE
A hybrid service for sending
large number of business letters electronically with physical in a closed
envelope. The delivery is guaranteed within 6 hours from the time of posting.
SYMPATHETIC ELECTRONIC LETTER
This is the same product
as electronic letter service for the purpose of sending greetings and sympathies.
ELECTRONIC BUSINESS LETTER
A hybrid service for sending
large number of business letters electronically with physical delivery.
This is the most appropriate solution for mass correspondence since the
whole process from printing , folding, enveloping and sealing is done by
means of computers with high degree of speed while the delivery is done
Presently this service is
provided by the Mail Center of Jakarta.
MONEY ORDER SERVICE
A service for sending or
transferring money to any destination within the country. Various type
of money orders are available : ordinary money order, urgent money order,
special urgent money order, electronic money order, subscribed money order,
and cash on delivery money order. International money order service is
also available to a number of countries.
This is a transferred account
service for deposit and payment of various transactions both for individual
account holders and for corporate account holders.
POSTAL TRAVELLERS' CHEQUES
The service is provided
for facilitating travelers to encash their postal travelers' cheques in
any post office within the country when they need funds during their travel.
The cheques are offered at the nominal value from Rp. 10.000,- to Rp. 250.000,-
. A number of hotels, restaurants, travel bureaus and other business entities
accept postal travelers' cheques as an instrument of payment.
This is type of service
which offers an efficient and economical way of sending articles, goods
or almost anything to almost anywhere in the country and abroad. This service
is available at all post offices. Parcels are classified according to the
mode of conveyance, i.e. :
- surface parcels for land/sea
- air parcels for air conveyance.
For java, Sumatra and Bali
islands the conveyance is carried out by means of Pos Indonesia's own transportation
fleet called ARPAK.
MAIL ORDER BUSINESS
In order to serve the population
scattered throughout the country . Pos Indonesia in cooperation with its
partners provides mail order business service as a solution for long distance
shopping of various products needed by them. The consumers may obtain selected
products with uniform price throughout Indonesia.
Descriptions and illustrations
of the products are contained in catalogues or brochures published periodically.
Mail order business also provides benefits to manufacturers/producers since
they can have access to the national market without having to have a distribution
network of their own.
A variety of value added
services known as POST PLUS are offered to provide solution to customers
for all categories of postal items. The first priority given by POST PLUS
is its flexibility and reliability in providing customised services in
response to the need of customers, such as :
a. KHIS (Same day delivery
b. KES (Next day delivery
c. Special treatment of
postal items, including the method of posting, payment and advice of delivery
to their addressees.
This service is provided
for the fulfilment of hobby in collecting stamps and philatelic products
among collectors and philatelists. A variety of attractive philatelic products
have been and will continue to be developed and produced to increase the
number of collectors and philatelists. In view of the potential of philately
and in order to improve our service to collectors, philatelists, and philatelic
dealers, a Philatelic Division has been created to deal with this matter
exclusively and in a dedicated manner.
Wasantara-net is a backbone
for national information system which provides customers with an information
network for obtaining and exchanging information electronically.
As a National Information
System Network, Wasantara-net provides services in all the capitals of
the 27 provinces of our
country and 51 towns.
The W-Net outlets which
are spread over the whole country will bring in efficiency in accessing
global information. The society is able to make the best use of W-Net through
their own PCs or if they do not have PCs of their own, they may have access
through Warung Pos Internet (Warposnet-Cybercafe) available at post offices
and other places.
A Service outlet providing
postal, telecommunication and other services including stationery and goods
needed by customers. This type of facility is meant to provide convenience
to customers since the concept used here is "one stop shopping".
Postshop is located either
within a post office or in any other strategic location.
This mobile marketing service
is meant to provide better facilities to customers by discharging the postmen
during their delivery beats to sell stamps and other postal products, accept
mails for dispatch from sending customers, and receive complaints lodged
HALO POS 161
To facilities customers
in making contact with the post offices, a toll free phone call facility
is provided having three digits which can easily be remembered by customers.
All information needed by
customers such as type of services offered and their rates, pick up service,
complaints, etc., may be supplied by this HALO POS-161. This post call
with three digits is uniform for all towns within the country.
By providing this facility,
post offices are encouraged to be ready to serve customers who, on the
other hand, have easy access to post office with less cost and time.
Agency services are provided
by Pos Indonesia for third parties' interest as they are listed hereunder
Savings and payments for Bank
Tabungan Negara (State Savings Bank);
Collection from pensioners'
pensions for the sake of Creditor Banks;
Pension payment of behalf of
Taspen (Savings and Insurance Agency for Pensioners) and ASABRI (Armed
Forces Insurance Agency), and
Sales of revenue stamps on behalf
of Directorate General of Taxes.